Published on May 20th, 2010 | by drkkr


World Class !!

All of us meet , interact and read about good human beings. We also come across a cliche “Corporate Social Responsibility”. Read this and get to know what Corporate Social Responsibility is and ensure you forward this to every one whom you know to ensure that what Individuals and organizations can do to their country.

All of us remember the terror strike in Mumbai .!!

Ratan Tata is the chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists on 26/11/08.

Read the inspiring work of Ratan Tata :

What Ratan Tata did for the Mumbai victims…. !!!!!!

A. The Tata Gesture

1. All category of employees including those who had completed even ONE day as casuals were treated on duty during the time the hotel was closed.

2. Relief and assistance to all those who were injured and killed.

3. The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav- Bha ji” vendor and the pan shop owners.

4. During the time the hotel was closed, the salaries were sent by money order.

5. A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help.

6. The thoughts and anxieties going on people’s mind were constantly tracked and where needed psychological help provided.

7. Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.

8. Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required.

9. Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.

10. The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President(Five star property) for 3 weeks.

11. Ratan Tata himself asked the families and dependents – as to what they wanted him to do.

12. In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.

13. What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.

14. A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her.

15. New hand carts were provided to several vendors who lost their carts.

16. Tata will take responsibility of life education of 46 children of the victims of the terror.

17. This was the most trying period in the life of the organization. Senior people in the organization  including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible.

18. The settlement for every deceased member ranged from Rs. 36 to 85 lacs [One lakh rupees translates to approx 2200 US $ ] in addition to the following benefits:

a. Full last salary for life for the family and dependents;

b. Complete responsibility of education of children and dependents – anywhere in the world.

c. Full Medical facility for the whole family and dependents for rest of their life.

d. All loans and advances were waived off – irrespective of the amount.

e. Counselor for life for each person

B. Epilogue

1. How was such passion created among the employees? How and why did they behave the way they did?

2. The organization is clear that it is not something that someone can take credit for. It is not some training and development that created such behavior. If someone suggests that – everyone laughs

3. It has to do with the DNA of the organization, with the way Tata culture exists and above all with the situation that prevailed that time. The organization has always been telling that customers and guests are #1 priority

4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.

5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres.

6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?

7. The whole approach was that the organization would spend several hundred crores in re-building the property – why not spend equally on the employees who gave their life?


World Class – Corporate Social Responsibility, Leadership is action and not position ! I cant stop admiring the Tatas for setting a world  class example, i wish the other corporates follow the foot steps of TATAs  during trying times. Hats off !! Mr. Ratan Tata and team for being what they are.

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7 Responses to World Class !!

  1. rupali rao says:

    excellent post sir, can’t believe the media din’t cover this. goes on to show how the Tatas did this out of pure humanity

  2. Krishnanand says:


  3. Balaji says:

    No words to describe the good deeds of what the Tatas have done! And thanks to you for posting this Sir, shame on the media!

  4. Jinu C says:


    Really surprised to see that the media did’nt cover this till now.

  5. PRASHANT says:

    Actually even I got a mail stating that Ratan Tata had taken an initiative and has helped out people, employees, children etc… But in media this is not highlighted because we are living in a hypocrite nation and we see only the negative part. Till now due to this media I haven seen even a single issue resolved. We have 10 to 20 news channels including the regional news channels which hardly show the good deeds done because they want to increase their TRP ratings and where they can do anything about it. There was a Hindi movie where Amitabh Bachchan and Ritesh Deshmukh had acted which is regarding two news channels and how they where Amitabh owns one and there is a rival who owns the second and to increase TRP they show all the scandals and reports. There a clear idea given how media was working when they hav e top bureaucrats,politicians, businessmen involved.

    Our media is like they will start an issue but since they know people forget they go catch another breaking news.

    there are several people who do good deeds that too a business tycoon like Tata can independently take actions but there is no support from the media for him.

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