Published on November 27th, 2008 | by drkkr25
JEWEL OF INDIA
My brain is getting jammed between my nostalgic memories and what i witness in front of my eyes – it has been 38 hours i am glued in front of the television under shock. My affair with Tajmahal palace is for the past nine years. I have attended and organised lot of conferences in every conference hall involving who’s who in mumbai. I have seen every inch of taj, the conference halls,the lobby,the dance floor,the restaurants,the staircase,the swimming pool, the luxury shops,the lobby,the banquets,the toilets,the barber shop,the kitchen,the rooms,the office space, the taj memory photo shop….i have gone around this terrific hotel so many times,not just the interiors..i have walked around the roads , sat opposite to taj during the evenings and admired the majesty and elegance of the red domed structure stands in front of the landmark Gate way of India and i like taj was proud about its history.
Jamsetji Nusserwanji tata created this monument after being refused entry to the now defunct Apollo Hotel,which had a strict Europeans only policy. This beautiful monument cum hotel came into operation in 1903. Every thing in and around Taj is beautiful,apart from all these the icing on the cake is the wonderful staff who work for tajmahal it involves the huge and courteous security who stands at the door step of taj to the top man Mr.Krishnakumar…I have always experienced great services from Taj..they are truly incredible.
But i have never expected that terrorism nor terrorists will terrorise India this way. But what is amazing at this crisis is the way in which Taj reacted to this situation. 1.The concierge sends a text message cautioning the guests to stay away from the lanes around taj..when the terrorists had taken hostage and shooting and bombing all over, this helped the guests who were out to stay away from the hotel.2.The staff of taj clearly instructed the guests not to come out or open the room and advised them to switch off the lights and they also escorted the people who had come to attend the marriage parties to safe places risking their own life, some of the staff had given their lives and some of them their families.
Ratan Tata once again proved his astute leadership skills by being there through out the crisis faced the media and was spot on in his reaction.What kind of customer service have they provided, i know,customer satisfaction,customer delight,customer ecstasy and even customer orgasm..i am clueless to the choice of word to showcase the customer service provided by taj , if any one can give me the right choice of word , i think we will add on another new dimension for service. HATS OFF Jewel of India- Taj mahal palace and tower. This is incredible service at a crisis or a tragedy. I also wish to applaud the selfless,bold and courageous act of mumbai police and the NSG. We need to salute the good work done by the fire attendents and doctors in the hospitals..My heart goes for all those good hearts and beautiful brains who had helped at this crisis.I salute your good work.
I am blogging this when we are in the last battle between the terrorist’s and National Security Guard…i am sure Mumbai will resurge(is known for its energy) and taj will be back to normal very soon …but it leaves me with a question..Why innocent people ? Why Mumbai ? Why India ? It is time to eradicate terrorism…educate every one that is the first step towards eradicating terrorism.Enough is enough. Dont allow terrirosm to hide behind religon, terrorism and terrorist have no religon. At least now the politicians will take charge and do some thing credibly against terrorism.